Bi999 Terms and Conditions

1. General Terms and Conditions

Bi999 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online betting and gaming service provider. These Terms and Conditions ("Terms") apply to the use of the bi999 website and related services.

These Terms constitute a legally binding agreement between bi999 and the user. By using any bi999 service, you automatically consent to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

• Bi999 reserves the right to modify, amend, or update these Terms and Conditions at any time.
• Updated terms take effect as soon as they are published on the website.
• Check back on this page regularly to stay up to date with any changes.
• These Terms and Conditions are published in English and this version shall be considered the authoritative text.

2. Account Registration & Eligibility

To open an account on bi999, you must meet the following eligibility requirements:

• You must be 18 years of age or older. All bi999 services are strictly prohibited for minors.
• Each person may register only one account. If multiple accounts are found to be operated by the same person, all accounts will be closed and any funds held may be forfeited.
• All information provided at registration must be truthful, accurate, and up to date. Providing false information will result in account termination.
• Your account password and login details must be kept strictly confidential. You may not allow anyone else to access your account.
• Bi999 may request identity verification (KYC) documents at any time. Failure to provide them may result in restricted account access.

3. Deposit Policy

The following rules apply to all deposits on bi999:

• The minimum deposit amount is BDT 200. The maximum limit may vary based on the payment method and account tier.
• Deposits can be made via bKash, Nagad, Rocket, and other approved payment methods.
• Deposits are generally credited to your account instantly. However, occasional delays may occur due to banking processing times.
• Deposits from third-party accounts are not accepted. You may only deposit from an account registered in your own name.
• Bi999 reserves the right to place suspicious transactions on hold pending verification.
• No fees are charged on deposits, though your payment provider may apply their own charges.

4. Withdrawal Policy

The following conditions apply to all withdrawals from bi999:

• The minimum withdrawal amount is BDT 500.
• Once verified, withdrawal requests are typically processed within 1–5 business days. In most cases, they are completed within 1–30 minutes.
• Withdrawals can only be made using the same payment method that was used for the deposit.
• Winnings derived from bonuses must meet the specified wagering requirements before a withdrawal can be made.
• Withdrawals may be delayed if your identity has not been verified. Submitting your KYC documents in advance will speed up the process.
• Withdrawal requests may be placed on hold while suspicious activity is under investigation.

5. Bonus & Promotional Terms

All bonus offers on bi999 are subject to the following general terms. Individual bonuses may also carry their own specific conditions:

• Once a bonus is activated, withdrawals will not be permitted until the required wagering has been completed.
• Claiming bonuses more than once using the same person, device, IP address, or payment method is prohibited.
• Bonuses may only be used on your own account and cannot be transferred to another account.
• Bi999 reserves the right to modify, suspend, or cancel its bonus program at any time.
• If bonus abuse is detected, the bonus will be voided and the account will be suspended.
• The welcome bonus applies to the first deposit only and can be claimed once per person.

6. Betting Rules

The following rules must be followed when placing bets on bi999:

• Once a bet is confirmed, it cannot be changed or cancelled unless bi999 offers a specific cash-out option.
• Match and event outcomes will be determined based on the results published on bi999's official portal.
• If an event is cancelled, the stake for that bet will be refunded.
• Bi999 reserves the right to void any bets where match-fixing or irregular betting patterns are detected.
• Minimum and maximum bet amounts may vary depending on the event and market.
• Odds in live betting can change at any moment, and minor discrepancies may occur due to network delays.

7. Prohibited Activities

The following activities are strictly prohibited on the bi999 platform:

• Operating an account on behalf of or in the name of a minor.
• Using automated bots, scripts, or software to place bets.
• Using the platform to launder money or conceal the source of illicit funds.
• Attempting to exploit system vulnerabilities to gain an unfair advantage.
• Unauthorized access to another user's account or any attempt to hack into one.
• Operating multiple accounts using the same payment method.
• Using the platform for commercial purposes or reselling its services to third parties.

8. Privacy & Data Protection

Bi999 takes the protection of your personal information very seriously. To learn more about our data processing practices, Privacy Policy Read the page.

• Information provided at registration will be used solely for the purpose of delivering services and verifying your identity.
• Your information will never be sold to any third party.
• Information may be shared when required by law or requested by a regulatory authority.
• Bi999 uses SSL encryption to keep all transactions and data secure.

9. Account Closure & Suspension

Bi999 may suspend or permanently close an account under the following circumstances:

• In the event of a terms and conditions violation.
• Registering with false or misleading information.
• If fraudulent or suspicious financial activity is detected.
• Refusing to submit KYC documents.
• Accounts that have been inactive for an extended period (12 months or more).

Users may also request account closure at any time. Please ensure all pending withdrawals are completed before closing your account. To apply for temporary or permanent self-exclusion under our responsible gaming policy, Responsible Gaming View the page.

10. Dispute Resolution

For any disputes or complaints, please contact the bi999 customer support team first. We always aim to resolve issues quickly and fairly.

• Bi999 will provide an initial response within seven (7) business days of receiving a complaint.
• Complex cases may take up to 30 business days to resolve.
• Game result records stored on bi999's servers shall be considered the final and definitive evidence.
• Bi999's decisions are final and binding.