Bi999 Privacy Policy

1. Introduction & Applicability

Bi999 is a trusted online betting and gaming platform committed to providing a safe and enjoyable experience for users in Bangladesh. This Privacy Policy ("Policy") applies to the bi999 website, mobile app, and all related services.

By using bi999, you consent to the collection and use of your information as described in this Privacy Policy. We believe your personal privacy is a fundamental right, and we are committed to respecting it at all times.

This Privacy Policy has been prepared in accordance with international data protection standards. If you have any questions or concerns, please reach out to our support team.

2. What Information We Collect

Bi999 only collects information necessary to deliver our services. We do not ask for anything beyond what is needed. Below is a full breakdown of what we collect:

3. Purpose of Data Use

Bi999 uses collected information solely for the purposes listed below. We never misuse your data or use it beyond what you have consented to:

• Account Management: Handling registration, login, password recovery, and account security.
• Financial Transactions: Processing deposits, withdrawals, and bonus payouts.
• Identity Verification: Completing the KYC process and verifying your age.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Customer Support: Resolving your complaints and queries promptly.
• Relevant Offers: Sending you promotions and bonus offers tailored to your preferences (with your consent).
• Legal Obligations: Compliance with regulatory authority requirements.
• Service Improvement: Improving platform performance and enhancing the user experience.

4. Information Sharing Policy

Bi999 never sells your personal information to advertisers or any commercial entity. However, information may be shared in the following limited circumstances:

• Payment Providers: Limited data is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions.
• Legal Authorities: We may be required to provide information in response to a valid request from a court or regulatory authority.
• Technology Partners: Contracted technology providers may have limited access to data in order to operate our services.
• Company Restructuring: Data may be transferred in the event of a business merger or acquisition, but this policy will remain in effect.

5. Cookies & Tracking Technologies

Bi999 uses cookies to keep the site running smoothly. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential Cookies: Essential for core site functionality and cannot be disabled.
• Performance Cookies: Helps monitor site speed and performance. You can disable these.
• Preference Cookies: Remembers your language and preference settings. Optional.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

6. Security Measures

Bi999 uses industry-leading security technology to protect your information. Our security framework consists of the following layers:

• 256-bit TLS/SSL encryption for all data transmissions.
• AES-256 encryption applied to all stored data.
• Two-factor authentication (2FA) support.
• Regular penetration testing and security audits.
• Real-time alerts for unusual login activity.
• Data backup and disaster recovery planning.

7. Your Data Rights

As a bi999 user, you have full control over your own information. You may exercise the following rights:

• Right to Access: You can find out what information bi999 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request deletion of your account and associated data.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
• Data Portability: You may request a copy of your data for your own records.

To exercise any of these rights, contact bi999 customer support. We will respond to your request within 30 business days.

8. Protection of Minors' Data

Bi999 strictly prohibits registration or use of our services by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• In cases of doubt, government-issued ID may be required to verify age.
• If a minor's information is detected, the account will be immediately closed and all associated data deleted.

9. Data Retention Period

Bi999 does not retain your information beyond defined periods. Each data type has its own retention schedule:

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction Records: Up to 7 years for legal requirements.
• Support Contact: 2 years after the issue is resolved.
• Cookie & Session Data: Session end or maximum 12 months.
• KYC Documents: 5 years after account closure.

Once the retention period ends, data is securely deleted or anonymized.

10. Changes to the Privacy Policy

Bi999 reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified by email or through the site.

• The revised policy takes effect from the date it is published on the site.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Previous versions are archived and available upon request.

If you have any questions about this Privacy Policy, contact the bi999 support team via live chat. We are always here to help.